work from home call center resume

Resume Worded   |  Proven Resume Examples

• Resume Examples
• Administrative Resumes
• Customer Service Resume Guide & Examples

Remote Customer Service Rep Resume Examples: Proven To Get You Hired In 2024

Jump to a template:

• Remote Customer Service Rep
• Virtual Customer Service Associate
• Customer Support Specialist
• Remote Support Specialist
• Outbound Customer Service Rep

Get advice on each section of your resume:

Jump to a resource:

• Remote Customer Service Rep Resume Tips

Remote Customer Service Rep Resume Template

Download in google doc, word or pdf for free. designed to pass resume screening software in 2022., remote customer service rep resume sample.

As the name suggests, this professional performs their customer service duties remotely via email or over the phone. Their duties may include responding to customer complaints or queries, building relationships with customers, notifying customers of promotions or discounts, etc. Your written and verbal skills need to be excellent to succeed in this role. Staying self-motivated and highly productive are also keys to success.

We're just getting the template ready for you, just a second left.

Recruiter Insight: Why this resume works in 2022

Tips to help you write your remote customer service rep resume in 2024,    include metrics of your workload capabilities..

Show recruiters how efficient and productive you are by including metrics such as how many emails you answered in a given period or how many calls you handled.

   Include your software and hardware tools.

If you work from home, include all the hardware you will be using in your tools section. A fast computer, a good pair of headphones, and a fast internet connection are some of the tools you will most probably need.

Virtual Customer Service Associate Resume Sample

Customer support specialist resume sample, remote support specialist resume sample, outbound customer service rep resume sample.

We spoke with hiring managers at companies like Amazon, Genesys, and Concentrix that frequently hire remote customer service representatives. They shared insider tips on what they look for in resumes and how you can stand out from other candidates. Here are six tips to improve your resume and increase your chances of getting hired for a remote customer service position.

   Highlight your customer service skills

Hiring managers want to see that you have the skills necessary to provide excellent customer service. Highlight your customer service skills throughout your resume, especially in the skills section and work experience descriptions.

Customer service skills to include:

• Active listening
• Clear communication
• Problem-solving
• Conflict resolution

Avoid simply listing these skills. Instead, provide specific examples of how you've used them in previous roles.

   Emphasize your remote work experience

Many companies prefer candidates with previous remote work experience. If you've worked remotely before, make sure to highlight this in your resume.

Ways to showcase remote work experience:

• Include "Remote" next to the job title
• Mention remote-specific skills like "proficient with Zoom and Slack"
• Describe how you successfully collaborated with remote teams

If you don't have direct remote work experience, think about other ways you've worked independently, such as freelance projects or online courses.

   Quantify your achievements with metrics

When describing your work achievements, use specific numbers and metrics to quantify your impact whenever possible. This helps hiring managers quickly grasp the scope and significance of your contributions.

Weak, unquantified bullets:

• Helped customers with product issues
• Improved customer satisfaction
• Handled a high volume of calls

Strong, quantified bullets:

• Resolved 50+ customer inquiries per day while maintaining a 98% satisfaction rating
• Increased customer satisfaction scores by 15% through proactive issue resolution
• Handled 100+ calls daily in a high-volume call center environment

   Tailor your resume to the job description

Customize your resume for each remote customer service job you apply to. Read the job description carefully and make sure your resume highlights the specific skills and experience the employer is looking for.

For example, if a job emphasizes sales skills:

• Include any sales experience, even if not directly related to customer service
• Mention sales-related achievements, like "Upsold products to 35% of customers"
• Highlight relevant skills like persuasion and overcoming objections

By tailoring your resume, you show the hiring manager that you're a strong fit for that particular role.

   Showcase your technical skills

Remote customer service often requires proficiency with various software tools. Highlight your technical skills, especially those mentioned in the job description.

Relevant technical skills may include:

• CRM software (Salesforce, Zendesk, etc.)
• Helpdesk and ticketing systems
• Live chat and messaging tools
• Video conferencing (Zoom, Skype)
• Collaboration tools (Slack, Microsoft Teams)

Technical Skills: - Proficient with Zendesk, handling 75+ tickets per day - Experienced with Salesforce CRM, managing 200+ customer accounts - Advanced user of Zoom and Slack for remote team collaboration

   Include non-customer service experience

Even if you don't have direct customer service experience, include other relevant work experience on your resume. Many skills from other industries can transfer well to a customer service role.

Relevant experience from other industries:

• Retail: Helping customers find products and resolve issues
• Hospitality: Providing excellent service to guests and handling complaints
• Sales: Building rapport with clients and overcoming objections
• Teaching: Explaining complex topics and answering questions patiently

Highlight transferable skills from these experiences and explain how they would make you a strong remote customer service representative.

Writing Your Remote Customer Service Rep Resume: Section By Section

  summary.

A resume summary, also known as a professional summary or summary statement, is an optional section that appears at the top of your resume. It provides a brief overview of your professional experience, skills, and achievements that are most relevant to the job you are applying for.

While a summary is not a mandatory component of a resume, it can be particularly useful for remote customer service representatives who want to highlight their key qualifications and grab the attention of hiring managers. However, it's important to note that you should never use an objective statement in place of a summary, as objectives are outdated and focus on what you want rather than what you can offer to the company.

To learn how to write an effective resume summary for your Remote Customer Service Rep resume, or figure out if you need one, please read Remote Customer Service Rep Resume Summary Examples , or Remote Customer Service Rep Resume Objective Examples .

1. Tailor your summary to the remote customer service job

When crafting your summary for a remote customer service representative position, it's crucial to align your skills and experience with the requirements of the job. Research the company and the specific role to identify the key qualifications they are looking for in a candidate.

For example, if the job description emphasizes strong communication skills and problem-solving abilities, make sure to highlight these qualities in your summary:

Customer service professional with 5+ years of experience providing exceptional support to clients in remote settings. Skilled in active listening, problem-solving, and maintaining a positive attitude under pressure. Proficient in using various communication channels, including phone, email, and live chat, to efficiently resolve customer inquiries and complaints.

Avoid using generic or irrelevant information that doesn't showcase your suitability for the role, like:

• Recent college graduate seeking an entry-level position in any industry
• Experienced marketing professional looking to transition into a new field

2. Showcase your remote work capabilities

As a remote customer service representative, it's essential to demonstrate your ability to work independently and effectively in a virtual environment. Use your summary to highlight your experience with remote work tools, your ability to manage your time, and your strong communication skills.

Include examples of how you've successfully worked remotely in the past:

• Experienced in working remotely, utilizing tools like Zoom, Slack, and Asana to collaborate with team members and maintain high productivity levels
• Self-motivated and disciplined, with a proven track record of meeting and exceeding performance targets while working independently from a home office

Avoid mentioning generic soft skills without providing context, such as:

• Team player with excellent communication skills
• Detail-oriented and hardworking individual

Instead, focus on demonstrating these skills through concrete examples and achievements.

  Experience

Your work experience section is the heart of your resume as a remote customer service rep. It's where you prove to employers that you have the skills and experience to excel in the role. Here are some key tips to make this section stand out:

1. Highlight remote customer service achievements

Instead of simply listing your responsibilities, focus on your top accomplishments in each role. Whenever possible, quantify your impact with metrics.

For example:

• Maintained customer satisfaction rating of 95%+ while handling 50-60 calls per day
• Resolved 90% of customer inquiries within first contact, surpassing team average by 15%
• Implemented new call scripts that reduced average handle time by 30 seconds

Numbers like these give employers a concrete sense of the value you can bring to their team.

2. Showcase remote work skills

Remote customer service has its own unique challenges. Highlight any experience you have working remotely and the skills that make you effective in a remote setting.

• Collaborated with a geographically dispersed team using Slack, Zoom, and Asana
• Troubleshot technical issues for customers using remote desktop software
• Maintained high productivity while working from a home office

Skills like communication, self-motivation, and comfort with technology are essential for remote work success. Weave them into your bullets where relevant.

3. Use strong, customer-centric action verbs

Start each bullet point with a powerful action verb that showcases your customer service skills. Some great options:

• Communicated

Advised customers on appropriate products based on their needs, resulting in a 10% increase in upsell revenue.

Avoid bland, overused verbs like "responsible for" or "handled." Strong verbs make your contributions clear and impactful.

4. Emphasize career growth

If you've been promoted or taken on increasing responsibility, make that clear. This signals to employers that you're a top performer.

Customer Service Representative (January 2018 - June 2019) Senior Customer Service Representative (June 2019 - Present)

Then use your bullet points to show how your contributions grew with each step up, like training new team members, taking on higher-stakes accounts, or leading special projects.

  Education

The education section of your resume for a remote customer service rep position should be concise and relevant. It's important to highlight your educational background and any relevant coursework or certifications that demonstrate your qualifications for the role.

1. List your highest degree first

When listing your education, start with your highest degree and work backwards. If you have a college degree, list it first, followed by any relevant certifications or training.

Here's an example of how to list your education:

Bachelor of Arts in Communication University of California, Los Angeles Graduated: May 2020

If you don't have a college degree, list your high school diploma or GED instead.

2. Include relevant coursework for entry-level candidates

If you're a recent graduate or have limited work experience, you can include relevant coursework on your resume to showcase your skills and knowledge. However, only include courses that are directly related to the remote customer service rep position.

• Customer Service Strategies
• Business Communication
• Conflict Resolution

Avoid listing irrelevant courses like:

• Art History
• Creative Writing

3. Keep it brief for experienced professionals

If you have several years of experience as a remote customer service rep, you don't need to include as much detail in your education section. Simply list your degree, school, and graduation year.

Bachelor of Science in Business Administration University of Texas at Austin

Avoid listing outdated or irrelevant information like:

High School Diploma Central High School Graduated: June 1995 GPA: 3.5

  Skills

The skills section of your resume is one of the most important parts, especially as a remote customer service representative. Hiring managers want to quickly see if you have the right skills to succeed in the role. Here are some key tips to keep in mind when writing your skills section:

1. Highlight your customer service skills

As a remote customer service rep, your primary job is to provide excellent customer service. Make sure to highlight your customer service skills prominently in your skills section. This could include:

• Customer relationship management (CRM) software like Salesforce or Zendesk

Avoid listing generic soft skills like 'Communication' or 'Teamwork'. Instead, be specific about the customer service skills that make you stand out.

2. Include your technical skills

As a remote customer service rep, you'll likely be using various software and tools to do your job. Make sure to include your technical skills in your skills section. This could include:

• Help desk software like Zendesk or Freshdesk
• Live chat software like Intercom or Drift
• Video conferencing tools like Zoom or Skype
• Ticketing systems like Jira or Trello
• Basic HTML/CSS (if you'll be doing email support)

Don't just list 'Computer skills' or 'Technical skills' - be specific about the tools and software you know how to use.

3. Use a simple, scannable format

When it comes to your skills section, simpler is usually better. Avoid using graphs, charts, or other graphics. Stick to a simple bulleted list format, like this:

Customer service Conflict resolution Zendesk Salesforce Zoom Trello

This makes it easy for hiring managers to quickly scan your skills and see if you're a match. Avoid formatting like this:

Customer service expert with experience using Zendesk, Salesforce, Zoom, and Trello. Skilled in conflict resolution.

While this provides the same information, it's harder to read quickly and pick out the key skills.

4. Don't go overboard on skills

While it may be tempting to list every skill you have, resist the urge to go overboard. Stick to around 10-15 of the most relevant skills for the job you're applying for.

If you list too many skills, it can make it look like you're not particularly skilled in any one area. It's better to focus on a smaller number of key skills that showcase your expertise in customer service and the specific tools required for the job.

Customer service Conflict resolution Empathy Patience Attention to detail Verbal communication Written communication Creativity Salesforce Zendesk Freshdesk Zoom Skype Google Meet Trello Asana Microsoft Office Google Suite Social media Marketing

Instead, focus on the most important skills for the specific role you're applying for:

Customer service Conflict resolution Empathy Patience Zendesk Salesforce Zoom

Skills For Remote Customer Service Rep Resumes

Here are examples of popular skills from Remote Customer Service Rep job descriptions that you can include on your resume.

Customer Service

• Social Media
• Customer Relationship Management (CRM)
• Contact Centers
• Salesforce.com
• Telecommunications
• SME management

Skills Word Cloud For Remote Customer Service Rep Resumes

This word cloud highlights the important keywords that appear on Remote Customer Service Rep job descriptions and resumes. The bigger the word, the more frequently it appears on job postings, and the more likely you should include it in your resume.

How to use these skills?

Similar resume templates.

Relationship Manager

Service Desk

• Back Office Resume Guide
• Facilities Resume Guide
• Gig Economy Resume Guide
• Warehouse Manager Resume Guide
• Administrative Coordinator Resume Guide

Resume Guide: Detailed Insights From Recruiters

• Customer Service Resume Guide & Examples for 2022

Improve your Remote Customer Service Rep resume, instantly.

Use our free resume checker to get expert feedback on your resume. You will:

•  Get a resume score compared to other Remote Customer Service Rep resumes in your industry.

•  Fix all your resume's mistakes.

•  Find the Remote Customer Service Rep skills your resume is missing.

•  Get rid of hidden red flags the hiring managers and resume screeners look for.

It's instant, free and trusted by 1+ million job seekers globally. Get a better resume, guaranteed .

Remote Customer Service Rep Resumes

• Template #1: Remote Customer Service Rep
• Template #2: Remote Customer Service Rep
• Template #3: Virtual Customer Service Associate
• Template #4: Customer Support Specialist
• Template #5: Remote Support Specialist
• Template #6: Outbound Customer Service Rep
• Skills for Remote Customer Service Rep Resumes
• Free Remote Customer Service Rep Resume Review
• Other Administrative Resumes
• Remote Customer Service Rep Interview Guide
• Remote Customer Service Rep Sample Cover Letters
• Alternative Careers to a Customer Support Representative
• All Resumes
• Resume Action Verbs

Download this PDF template.

Creating an account is free and takes five seconds. you'll get access to the pdf version of this resume template., choose an option..

• Have an account? Sign in

E-mail Please enter a valid email address This email address hasn't been signed up yet, or it has already been signed up with Facebook or Google login.

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number. It looks like your password is incorrect.

Remember me

Forgot your password?

Sign up to get access to Resume Worded's Career Coaching platform in less than 2 minutes

Name Please enter your name correctly

E-mail Remember to use a real email address that you have access to. You will need to confirm your email address before you get access to our features, so please enter it correctly. Please enter a valid email address, or another email address to sign up. We unfortunately can't accept that email domain right now. This email address has already been taken, or you've already signed up via Google or Facebook login. We currently are experiencing a very high server load so Email signup is currently disabled for the next 24 hours. Please sign up with Google or Facebook to continue! We apologize for the inconvenience!

Password Show Your password needs to be between 6 and 50 characters long, and must contain at least 1 letter and 1 number.

Receive resume templates, real resume samples, and updates monthly via email

By continuing, you agree to our Terms and Conditions and Privacy Policy .

Lost your password? Please enter the email address you used when you signed up. We'll send you a link to create a new password.

E-mail This email address either hasn't been signed up yet, or you signed up with Facebook or Google. This email address doesn't look valid.

Back to log-in

These professional templates are optimized to beat resume screeners (i.e. the Applicant Tracking System). You can download the templates in Word, Google Docs, or PDF. For free (limited time).

   access samples from top resumes, get inspired by real bullet points that helped candidates get into top companies.,    get a resume score., find out how effective your resume really is. you'll get access to our confidential resume review tool which will tell you how recruiters see your resume..

Writing an effective resume has never been easier .

Upgrade to resume worded pro to unlock your full resume review., get this resume template (+ 23 others), plus proven bullet points., for a small one-time fee, you'll get everything you need to write a winning resume in your industry., here's what you'll get:.

• 📄 Get the editable resume template in Google Docs + Word . Plus, you'll also get all 23 other templates .
• ✍️ Get sample bullet points that worked for others in your industry . Copy proven lines and tailor them to your resume.
• 🎯 Optimized to pass all resume screeners (i.e. ATS) . All templates have been professionally designed by recruiters and 100% readable by ATS.

Buy now. Instant delivery via email.

  instant access. one-time only., what's your email address.

I had a clear uptick in responses after using your template. I got many compliments on it from senior hiring staff, and my resume scored way higher when I ran it through ATS resume scanners because it was more readable. Thank you!

Thank you for the checklist! I realized I was making so many mistakes on my resume that I've now fixed. I'm much more confident in my resume now.

11 Remote Customer Service Resume Examples for 2024

Looking for a remote customer service job? This article offers strong resume examples and helpful advice. Learn how to highlight relevant skills, customer service experience, and remote work capabilities.

• 29 Nov 2024 - 1 new section (Highlighting leadership and growth) added
• 07 Nov 2024 - 1 new resume template (Remote Customer Support Analyst) added
• 12 Oct 2024 - 1 new section (Show leadership and growth) added

  Next update scheduled for 24 Dec 2024

Here's what we see in the best remote customer service resumes:

Showing Measurable Impact : The best resumes show impact using numbers. Show time savings , reducing customer support issues , increased customer satisfaction , and average handling time . Metrics matter in this job.

Include Relevant Skills : Include skills that you have and are on the job description. Some popular ones are CRM software , ticketing systems , live chat tools , multitasking , and data entry . Choose skills you have and are in the JD.

Trends In Virtual Roles : Remote roles look for comfort with digital tools and virtual teams . Show familiarity with remote communication platforms.

use this maybe to have a resume upload button widget 1: yellow Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

widget 2: red / but not serious Here's a short quick tip / warning for people to include. If your symptoms get worse or do not improve after 1 day, go to a lower altitude if you can. Try to go around 300 to 1,000 metres lower.

helpful blue / but not serious Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include. Here's a short quick tip / warning for people to include.

Remote Customer Service Resume Sample

Find out how good your resume is.

ummm here it is

Get feedback on your resume

Want to know if your resume stands out for remote customer service roles? Our resume scoring tool gives you a clear picture of where you stand. It evaluates your resume based on key criteria that recruiters in the customer service industry look for.

Upload your resume now for an unbiased assessment. You'll get a score and useful tips to improve your chances of landing that remote customer service job you want.

Where to list your education

On your resume, the placement of your education section can show hiring managers your current focus. If you are new to customer service roles or recently graduated, place your education near the top of your resume. This highlights your academic accomplishments and relevant coursework that may apply to customer support scenarios.

For those with more experience in customer service, especially in remote settings, list your education after your work experience. Doing so draws attention to your hands-on experience in resolving customer issues and using specific remote communication tools. The key is to make sure the most relevant information to customer service takes prominence. Remember to keep it concise and list any additional skills gained through education that support remote customer engagement.

Highlighting remote experience

Emphasize any remote work experience you have clearly. This shows you can handle the unique challenges of working from home.

List skills that are specific to remote work, like proficiency with remote collaboration tools such as Zoom or Slack and self-management techniques. This will make your resume stand out.

Entry-Level Remote Customer Service Resume Sample

Ideal resume length.

For a remote customer service job, keep your resume concise. If you are starting out or have been working for less than a decade, one page is best. It shows you can highlight what matters most. Focus on your relevant work experience and skills that relate to customer support.

Are you more experienced? Two pages can be right for you. But remember, the first page catches the most attention. Only add a second page if you have strong, relevant details that won’t fit on one. Avoid using small text or narrow margins to squeeze in information. Instead, select a clear, easy-to-read layout and include only the most relevant points about your work in customer service.

Senior Remote Customer Service Resume Sample

Showcasing customer service skills.

Focus on your strong communication skills. An employer needs to know you can effectively help customers.

Include examples of how you have resolved customer issues or improved customer satisfaction in previous roles. This shows you can handle the demands of customer service.

Remote Customer Service with CRM Specialization Resume Sample

Understanding resume screeners.

Applicant Tracking Systems (ATS) are used to screen resumes before a hiring manager reviews them. You need to format your resume to make it easy for these systems to read it. Here are some tips to help your resume for remote customer service jobs get noticed.

• Use keywords from the job description. For example, words like 'customer support,' 'ticketing systems,' or 'call center software' are likely important for a remote customer service position. ATS often look for these terms.
• Keep your resume format simple. Use standard fonts like Arial or Times New Roman and avoid tables or graphics that ATS might not read correctly. Instead, use bullet points to list your skills and experience.

By following these guidelines, you help ensure your resume won't be overlooked by the ATS and will have a better chance of reaching a hiring manager.

Transition to Remote Customer Service Resume Sample

Making your resume fit.

To get a good remote customer service job, you must show you're right for it. This means your resume must talk about skills and experience that matter for customer service done from home. You should make it clear you have what it needs to work well, even when far from the office.

• Highlight your strong communication skills by mentioning experience with customer service software like Zendesk or LiveChat .
• For leadership experience, mention times when you led a team, like coordinating shift schedules remotely or managing a project with a virtual team.
• If you're new to this kind of work, share examples from other jobs where you helped people. Maybe you solved a customer problem or stayed calm when someone was upset.

Remote Technical Customer Support Specialist Resume Sample

Essential skills for remote customer service.

When crafting your resume, focus on the skills that show you can handle remote customer service tasks effectively. Below is a list of hard skills to consider. Choose the ones that match your experience and the job you want. Include these skills in a dedicated section on your resume or weave them into your job descriptions to get past Applicant Tracking Systems (ATS), which employers often use to screen candidates.

• CRM software proficiency
• Helpdesk support
• Email management
• Live chat support
• Technical troubleshooting
• Order processing
• Knowledge base software
• Typing speed
• Remote desktop tools

It's good to show you know how to use CRM software , as it's a common tool for managing customer interactions. Demonstrating your ability to provide helpdesk support via various channels, like email and live chat, is also crucial. Focus on skills like email management and live chat support that prove you can communicate well in writing.

Remember, you don't need all these skills. Just pick the ones that best fit the remote customer service job you aim for. If you're more experienced in technical issues, emphasize your technical troubleshooting abilities. If you're great at organizing information, data entry might be your strength. Tailor your resume to the role for the best chance of success.

Remote Customer Experience Specialist Resume Sample

Show leadership and growth.

If you've taken on leadership roles or received promotions, make sure to highlight these achievements on your resume. This gives you a strong edge, showing you're capable of taking on more responsibility and growing within a role. When detailing your experience, consider the following:

• Describe any positions of responsibility, like 'team lead' or 'senior agent', and the number of people you led or trained.
• List specific projects where you took the lead, especially those that improved customer satisfaction or team efficiency.

Even if you were not formally in charge, you can still show leadership. Think about times you helped new team members, suggested successful improvements, or took charge during challenging situations. Use phrases like 'mentored new employees' or 'led a team initiative to streamline call response times' to describe these experiences.

Remote Customer Support Manager Resume Sample

Highlighting leadership and growth.

When you want to show that you've grown in your roles, it's key to highlight any leadership roles or promotions you've earned. This tells hiring managers that you're good at what you do and ready to take on more.

Think about times you led a project or trained new team members. Here are ways you can show this experience:

• 'Promoted to senior customer service rep after consistently exceeding performance targets'
• 'Led a team of 10 remote agents, improving team satisfaction by 25%'

Even if you're not sure you've been in a leadership role, consider times when you took charge. Did you help improve a process? Train a new employee? Add these moments to your resume to show you're ready to lead.

Remote Customer Support Analyst Resume Sample

Quantify your customer service impact.

As a hiring manager, I want to see clear evidence of your impact in previous roles. For remote customer service positions, it's important to show your success with concrete numbers. Here's how you can do that:

• Highlight your ability to handle a high volume of calls or chats by stating the average number of daily interactions. For example, 'Managed an average of 50+ customer interactions per day with a 95% satisfaction rate.'
• Show improvements you've made, like reducing the average handle time for calls. If you helped lower this time, state the original time versus the new time, such as 'Cut average call handle time from 10 minutes to 7 minutes .'
• Include the number of support tickets you resolved daily or weekly. This might look like, 'Resolved an average of 30 support tickets per day, ensuring timely and effective customer service.'
• Share your customer satisfaction scores if available, e.g., 'Maintained a customer satisfaction score of 90% or above consistently.'
• Detail any training you conducted by mentioning the number of people you trained, like 'Led customer service training for 20 new hires , enhancing team efficiency.'
• If you contributed to a reduction in customer complaints, include the percentage decrease, for instance, 'Helped reduce customer complaints by 25% through proactive problem-solving.'

Think through your experience to estimate these metrics if you do not have exact numbers. Look at your weekly outputs, team goals, and any available reports or feedback. These figures will show a hiring manager your ability to deliver measurable results, which is crucial for remote customer service roles.

•   Entry-Level Customer Service Resume Examples
•   Field Service Engineer Resume Examples
•   Postal Service Resume Examples
•   Customer Service Associate Resume Examples
•   Retail Customer Service Resume Examples
•   Customer Service Consultant Resume Examples
•   Customer Service Lead Resume Examples
•   Customer Service Advisor Resume Examples

Quick links

Remote customer service, resume sample #1, resume sample #2, resume sample #3, entry-level remote customer service, resume sample #4, senior remote customer service, resume sample #5, remote customer service with crm specialization, resume sample #6, transition to remote customer service, resume sample #7, remote technical customer support specialist, resume sample #8, remote customer experience specialist, resume sample #9, remote customer support manager, resume sample #10, remote customer support analyst, resume sample #11, additional resources, questions get in touch.

Build my resume

• Build a better resume in minutes
• Resume examples
• 2,000+ examples that work in 2024
• Resume templates
• Free templates for all levels
• Cover letters
• Cover letter generator
• It's like magic, we promise
• Cover letter examples
• Free downloads in Word & Docs

3 Remote Customer Service Resume Samples That Worked In 2025

Remote Customer Service Resume

Formal remote customer service resume, elegant remote customer service resume.

• Remote Customer Service Resume Writing 101

You’re passionate about providing a great customer experience. Calls and messages are answered, troubleshooting instructions are provided, and customer data is organized effectively with you on the job.

Now it’s time to create a resume that shows hiring managers you’re the right fit for their remote customer service operations.

Service reps in remote positions aren’t always under direct supervision and must be self-starters, so hiring managers will carefully evaluate each resume. Let us help you get off to a great start with our remote customer service resume examples that will be effective in 2025.

or download as PDF

Why this resume works

• Adding your photo on your resume? It’s a recipe for disaster. With it, recruiters could make wrong assumptions and discriminate against you, which lowers your chances of bagging that job. What’s worse, it might confuse the applicant tracking system (ATS), trapping your sales pitch in an unknown territory.

Related resume examples

• Customer service sales
• Customer service representative
• Call center customer service
• Customer service supervisor
• Customer service

What Matters Most: Your Remote Customer Service Skills & Work Experience

One of the initial things hiring managers review is the skills you list on your resume to show how you’ll implement effective service strategies. 

Every company has different needs here, depending on their product or service offerings and the technology they use. That’s why it’s an excellent idea to customize each resume based on the company’s needs in the job description . It’ll let you in on specific CRMs you should list or types of service inquiries you’ll be responding to, such as over the phone or live chat systems. 

Here are some popular remote customer service skills to get you started.

9 popular remote customer service skills

• Customer Contact
• Order Processing
• Conflict Resolution
• Customer Relations
• Microsoft Office

Sample remote customer service work experience bullet points

While skills like accurate data entry and customer relations will catch a hiring manager’s attention, you need more data to back up your abilities. 

Ideally, you want to focus on key metrics that are important in customer service when highlighting work achievements, such as the percentage of problems resolved and efficiency. 

Also, keep examples brief, just like you would when providing customers with instructions to avoid losing a hiring manager’s attention.

Here are a few samples:

• Patiently listened to customer issues and instructed them on effective troubleshooting procedures to achieve 87% first-call resolution rates. 
• Regularly checked emails in between calls and followed correspondence scripts to achieve response times of 2 hours or less during regular working hours. 
• Managed over 50 inquiries daily through Help Scout live chat systems, successfully solving 95% of service requests within 24 hours. 
• Used proper phone etiquette while answering 40+ daily calls to achieve 96% positive satisfaction scores. 

Top 5 Tips for Your Remote Customer Service Resume

• Service reps need to perform technical tasks like providing troubleshooting instructions while also using interpersonal skills to ensure a positive customer experience. Your examples and listed skills should emphasize how you use both. 
• You may have been taught that using an active voice can help while talking to customers. It also helps make your work experience examples more engaging, so use action verbs like “assisted” or “resolved” whenever possible. 
• Hiring managers can make a first impression on your resume in about six seconds. Ensure it captures an easily understandable overview of your experiences by limiting it to a concise page about your top skills in order processing and conflict resolution. 
• Customer service software and strategies are always evolving, such as the rise of social media and live chat systems for service efforts. That’s why listing your most recent experiences first is ideal for showcasing your most relevant abilities to hiring managers. 
• On the job, inputting the wrong order information or providing incorrect troubleshooting instructions could create a poor customer experience. You want to show hiring managers you can perform accurately, so proofread for grammatical errors before submitting your resume. 

Even if you don’t have experience as a service rep, there are several transferable skills you can include from other positions. For instance, you could gain customer service experience in retail or sales-related jobs. You could also emphasize skills like data entry or inventory management from other positions. 

Not all remote customer service positions require a cover letter . That said, writing a cover letter will still help you stand out since it can provide you extra space to say why you want to work for the company and how you’ll use your customer relations skills to provide effective service. 

Applicants with lots of work experience don’t need to list all their previous jobs since it would provide too much information. Instead, aim for three or four jobs that are the most recent and relevant to the skills required, like HubSpot or phone etiquette. 

Call Center Resume Examples & The Skills to Include [+Templates]

Updated: September 18, 2024

Published: July 27, 2018

Writing a good call center resume can be the difference between landing your dream job and being rejected. A good resume shows excellent use of structure, inclusion of keywords, skill sets, and more.

You must include the relevant qualifications, skills, and experiences that align with call center job requirements if you want to stand out from other candidates. Customizing your resume for each job you apply to will take you further than using the same resume for every application, even if it’s for the same position.

Table of Contents

What is a call center resume?

Call center resume tips: where to begin, call center resume tips, call center resume examples & templates, call center resume summary, call center resume objectives, call center resume skills, create your resume with confidence.

12 Free Customizable Resume Templates

Fill out this form to access your free professionally-designed templates, available on:

• Microsoft Word
• Google Docs
• Microsoft PowerPoint
• Google Slides

Download Free

All fields are required.

You're all set!

Click this link to access this resource at any time.

A call center resume focuses primarily on your skills, professional background, and qualifications, aligning them with the job requirements. Depending on the job position, such as the seniority level or the size of the organization, you should know the average length of your resume.

Although I recommend customizing your call center resume, there are some details you will include like in any normal resume, such as:

• Your name and contact information.
• Your education.
• Relevant work experience.
• Helpful skills.
• Relevant non-work experience if you're new to the job market.

In the next section, I’ll show you some specific templates you can leverage based on your skill set and the open role.

If you’re creating your resume from scratch, you might get caught up on the resume’s layout and the information will go on it. There are a couple of directions I recommend you take if you’re not sure where to begin.

The first is to try AI tools to get started. There are many free AI tools that have emerged in recent years that can help you brainstorm copy and create your resume. ChatGPT can do a surprisingly good job of tweaking the text on your resume. Another AI tool you could use to make your resume is Rezi , which specializes in resume creation, unlike ChatGPT.

As with any AI tool, you’ll still need to make revisions to make sure there are no typos and that the resume accurately represents you, your voice, and your experience. (Beware: Sometimes ChatGPT can create scenarios and numbers out of thin air!)

What’s more, you’ll want to be sure that any AI-supported call center resumes don’t sound like any of the hundreds of other people who use AI to create theirs.

The other direction I would guide you towards is using a premade template that can take care of the layout for you and give you an idea of what kind of information you should provide. Here are a few templates you can use to get started.

These templates will help you better understand how to craft a strong resume that will grab the attention of potential employers. Consider the role you're applying to and find the example below that most closely aligns.

Featured Resource: Free Resume Templates

1. Outstanding Communication Skills

Effective communication is a critical factor in achieving success in the call center industry.

As a call center representative, you will be required to actively listen to callers, ask thoughtful questions to understand their issues, and communicate solutions effectively.

Additionally, you must be able to think on your feet, go off script, and respond appropriately to customer complaints. Therefore, I highly suggest you highlight your communication skills prominently in your resume.

Employers want to hire someone who doesn’t need constant reassurance on how to respond to a customer and can effortlessly communicate.

How to Improve This Skill

• Learn as much about your company’s customer protocols as possible and keep them handy. That way, you’re not scrambling to figure out what to do next while on the phone.
• Summarize the key points you discussed during your call with the customer to ensure you’re both on the same page and prepare them for the next steps.

Pro tip: Highlight your ability to listen and communicate effectively to solve customer problems based on your past experiences.

2. Learning Proficiency

To excel in a customer service role, you must have a comprehensive understanding of the product you’re supporting.

While it may not be realistic to expect a complete mastery of the subject matter from day one, you’ll need to be proactive in learning and finding answers.

Effective training, coupled with attention to detail and an ability to retain information, can help you quickly develop the knowledge needed to provide exceptional customer support.

By prioritizing ongoing learning, you can position yourself as a valuable asset to your team.

• Take notes during your training. Consider what you need to know to complete each task and break each module into smaller steps.
• Leverage outside sources like video tutorials and online lessons to supplement your knowledge and skills.
• Don’t be afraid to ask questions.

Pro tip: Include any additional certifications or credentials you have pursued as part of your self-development journey to highlight your proficiency in learning.

3. Problem-Solving and Troubleshooting

Customers are going to call with issues. Some of them you’ll know how to fix, and some of them you won’t. For the latter, you’ll need to develop a process for diagnosing their issue and determining how to fix it.

You’ll need knowledge of your organization’s system and the ability to detect issues using the process of elimination.

Effective problem-solving requires logical reasoning, as well as the ability to communicate clearly and empathetically with the customer. By honing these skills, you can become a more effective customer service representative.

• Get familiar with your company’s knowledge base to help you assist customers with their inquiries.
• Roleplay using hypothetical issues a caller may have that aren’t explicitly covered in your training. Work through how you would solve it.

Pro tip: Instead of simply saying that you can problem-solve, provide specific examples of how you have used these skills to solve challenges in your past roles. For instance, you could mention how you documented a standard process and increased customer satisfaction by 25%. If you get an interview, you can then expand on this experience.

4. Close Attention to Detail

When working directly with customers, you need to pay close attention to detail.

Customers will be reaching out with specific problems, questions, and concerns. You must pay attention to the details and ensure you’re offering the correct solution.

Additionally, misspellings and grammatical errors are signs of unprofessionalism and will deter employers from trusting you.

By prioritizing attention to detail in all aspects of your work, you can demonstrate your commitment to providing exceptional customer service.

• Listen to live calls for practice and see if you came up with the same solution your colleague did. If listening to your own calls, find what could be improved. Did you miss an important detail? Did the caller have to repeat themselves?
• Use typing tests to improve your speed, accuracy, and data entry skills.

Pro Tip: A great way to demonstrate your attention to detail is by presenting a well-structured, error-free resume. Take the time to proofread your resume thoroughly, and consider enlisting the help of a friend, colleague, or family member to review it before submission. I’ve had others catch mistakes on work I reviewed multiple times, so having fresh eyes is always a big help.

5. Strong Organizational Skills

Call center agents are required to keep a record of all customer interactions. Since agents speak with several customers daily, it can get confusing to remember which customer had which problems.

If you keep to-do lists, budget spreadsheets, or other records, add these skills to your resume. Remember, a lot of the skills you use in your personal life can end up becoming valuable soft skills that employers need and value.

• Get comfortable with recording thorough notes in your CRM or ticketing systems. They’ll be in the same place as your customers' records.
• Finish recording all pertinent information about the customer and their inquiry into your tracking system before moving on to the next call. This decreases the chance that you’ll forget details.

Pro tip: Highlight any relevant software or tools you have used to streamline your work processes and enhance your organizational skills.

Customers expect to be heard, appreciated, and valued, especially if they’re having an issue and reaching out for support. As a result, one important aspect of providing customer service in a call center is doing so with empathy.

Treating the customer like another number (or worse) is a surefire way to impact the experience negatively.

• Put yourself in the customer’s shoes. How would you like to be spoken to?
• Start by apologizing for the difficulties they are experiencing and express that you will work to resolve the issue. This lets the customer know that you care.

Susan Preiss from BlueOcean recommends making empathy a part of your recruitment, training, and onboarding processes. She suggests measuring and managing it throughout your quality monitoring programs. She further says, “Reward agents for it when they demonstrate exceptionally strong decision-making skills that result in customer satisfaction success stories.”

Pro tip: Mention any volunteering or social service work you have done to demonstrate empathy. If you’ve ever encountered a situation where you showed empathy during a difficult time, if it makes sense, add it in!

7. Ability to Stay Calm in Emergencies

Something that’s underappreciated in the industry is an employee who can remain level-headed. When working closely with customers, it’s easy to end up in tough situations with unhappy or angry customers. I know I’ve had moments where I’ve had to call up a tech support line in sheer panic because something wasn’t working right, desperate for a solution.

The worst thing a call center agent can do is panic because it will only induce more panic in the customer if they’re already in a state of distress. Proving that you are calm in even the worst of scenarios will be a major boost in employers’ eyes.

• Be confident. Remember that you are the expert, and the customer is looking to you for guidance.
• Allow the customer to vent. Letting an angry caller get their frustration out at the onset of the call allows you to calmly solve their issue and signals to them that you are listening.

Pro tip: Avoid just mentioning “I can stay calm in emergencies” in your resume. Instead, provide a specific example of when you had to work under pressure. Then, describe your actions and the results.

8. Persuasive Selling

A big part of working on the frontlines is directly selling products or services to customers. You will be the voice that customers hear, and what you say matters.

Thus, companies want to hire call center agents who can sway prospects toward making purchases or buying upgrades that serve customers and make their lives better..

To be clear, I’m not talking about sales in a way that means being deceitful, but if you strongly agree that the products or services will improve your customers’ lives, you should be able to relay that confidently.

• Know what products would work for a particular customer’s needs or pain points. Get familiar with what problems your products solve so that you can suggest them to customers who could benefit from them.
• Get comfortable hearing the word “no.” Rejection can be intimidating, but you should just look at sales as another avenue for you to solve problems for the customer.

Pro tip: Present references (letters of recommendation) from former employers emphasizing your persuasion skills.

Whether this is your first time making a call center resume or you’ve made a few, it can become an overwhelming process. I have outlined a few of my top tips you can use when you make your resume.

Match keywords on job descriptions.

It can be tricky to predict what kind of skills or information a call center may require since every company has their own processes and needs, so I recommend looking up call center jobs through LinkedIn , Indeed , or Glassdoor and take note of the job descriptions.

What kind of skills do they require from their candidates?

What does working for this company’s call center look like?

A call center may require you to be skilled in job-specific software like a VoIP program that lets you make calls faster than a traditional phone or a CRM that you can use to pull up customer information.

If you have the skills the job requires, you can put them in your resume, and if you don’t, then that’s something you can work on during your job search and then add to your resume. You can gain an incredible amount of valuable information by simply going through the job description.

Make your resume easy to skim.

One mistake I see a lot of candidates make in their resumes is using walls of text. It’s understandable to want to include as much information about yourself as possible in a resume, but always make it easy for the hiring team to read. Here are a few tips:

• Include headings and subheadings.
• Use, at a maximum, two fonts.
• Make sure your font size is no smaller than 10 pt because you don’t want the hiring team struggling to read your fine print.
• Use specific but concise language to get your point across, without making your resume a long read.

Remember, hiring teams go through hundreds of applications, and you don’t want to be out of the running simply because no one wants to sit through reading a novel of a resume.

Make text reader-friendly.

Earlier I showed you some great visual resume templates like the Creative Resume Template that have the potential to wow the hiring team.

There’s a caveat. When creating graphic-heavy resumes, consider using them in conjunction with a more traditional text-based resume.

A graphic resume is better suited to hand in person or include as an attachment in an application because a large number of companies use automated resume screeners before the resume ever makes it in front of a real person.

Save in the correct format.

Once you’re done with your call center resume, you’ll want to make sure you save it in the right format. Depending on the call center hiring team’s portal, you might be able to submit a .doc file or even a .jpg, but for the most part, you’ll end up saving your resume in a .pdf format.

The great thing about a .pdf file is that the text can easily be detected by text-reading software and is typically a small file size, which is great if you have to send your resume over by email. What’s more, it protects any of your formatting (compared with a .doc file).

There is some controversy around the use of AI in a professional setting because of the argument that it’s being done for you rather than by you. However, I think AI is a great direction when you’re in the starting phase of your resume creation.

I want you to consider AI as an additional tool in your belt rather than a lazy shortcut. Even when you use AI, you still have to do the work to tailor the resume to your skills and experience.

Here are a couple of ways AI can be a great asset when making your call center resume:

Use an AI resume builder like Rezi .

Earlier, I showed you a resume that was built with Rezi . The team at Rezi studied application trackers and how they interacted with candidate resumes to deliver a platform that helps people start on the right foot.

Use AI-driven proofreading platforms.

I like Grammarly and Hemmingway to make sure your spelling, grammar, and tone are error-free. These tools can come in handy during the creation of your call center resume, and afterwards to make sure everything is as it should be. You don’t want to lose a job opportunity over any mistakes that could take seconds to fix.

Now that you’ve got a game plan, it’s time to put in the work. Crafting a strong resume highlighting your relevant skills and experience can help you stand out from the competition and increase your chances of landing your desired position.

Consider using the templates and examples above as a starting point, or create a unique resume that reflects your personal experience. I’ve shared examples of complete resumes and the sections and keywords you want to include. Remember, if you aren’t sure exactly what should go in the skills section of your resume, I recommend you look up the job description for each job and tailor your resume appropriately. It really does make a difference to an employer since they see you cared enough to do your research.

As I mentioned earlier, using AI as a tool can greatly assist in starting off your resume or in the final stages of proofreading. Whichever direction you choose to go in, it never hurts to have an additional tool in your resume-building belt.

Editor's note: This post was originally published in October 2019 and has been updated for comprehensiveness.

Don't forget to share this post!

Related articles.

12 Best Work from Home Customer Service Companies & Jobs in 2024

The Chief Customer Officer: Responsibilities and How to Become One

Customer Service Managers — What Do They Do?

CXO: The Customer Service Leader You Probably Haven't Hired Yet (Including Insights from Experts)

Lunch and Learns: How to Host One That Your Team Will Want to Attend

25 Email Management Tips To Claim Back Your Time

There’s a Customer Service Career Path for Every Personality, See Yours [+Expert Insights]

Best Customer Service Resume: How to Make Yours Stand Out [with Examples]

How to Write a Customer Service Job Description to Attract the Best Candidates [Template]

The Top 27 Customer Service Certifications & Courses You Need to Take

Resume templates to create a killer resume for your job application.

Service Hub provides everything you need to delight and retain customers while supporting the success of your whole front office